Terms of Service

Effective date: November 5, 2026

SECTION 1: OPERATOR AND CONTACT DETAILS

This website, vivanesse.com (the "Site"), is operated by LUCENT VENTURES LIMITED, a company registered in Hong Kong, Company number 80912756, with its address at FLAT 5, 4/F, WON HING BUILDING, 74-78 STANLEY STREET, CENTRAL, HONG KONG. Email: hi@vivanesse.com. In these Terms, "Vivanesse", "we", "us" and "our" refer to LUCENT VENTURES LIMITED, and "you" refers to any person who visits the Site or places an order.

SECTION 2: SCOPE

These Terms of Service ("Terms") apply to your access to and use of the Site and to all purchases of products from us. By using the Site or placing an order you agree to these Terms. If you do not agree, please do not use the Site.

SECTION 3: ORDERING AND CONTRACT FORMATION

Placing a product in your cart is not an offer to buy. When you submit an order, you make an offer to purchase the products. We will send an order confirmation email; a binding contract is formed when we dispatch the products to you or confirm acceptance of your order in writing, whichever happens first. We may decline or cancel any order, for example in cases of pricing errors, suspected fraud, or lack of stock, and will refund any amount already paid for an order we cancel.

SECTION 4: PRICES AND PAYMENT

Prices are shown on the Site in the currency indicated at checkout. Prices may change at any time without notice, but changes do not affect orders already confirmed. Applicable taxes, duties and shipping charges, if any, are shown at checkout before you pay. Payment is processed securely through our third-party payment providers; we do not store your full card details. You confirm that you are authorised to use the payment method you provide.

SECTION 5: SHIPPING

Shipping methods, costs and estimated delivery times are described in our Shipping Policy page (vivanesse.com/pages/shipping-policy), which forms part of these Terms. Delivery times are estimates and not guaranteed. Risk of loss passes to you upon delivery.

SECTION 6: RETURNS AND REFUNDS

Every order is covered by our 30-day money-back guarantee. Full details on how to return a product and how refunds are processed are set out in our Return Policy page (vivanesse.com/pages/return-policy), which forms part of these Terms.

SECTION 7: PRODUCT INFORMATION DISCLAIMER

We aim to describe and display our products accurately, but colours, images and descriptions may vary slightly from the actual product. Product information on the Site is for general information only and is not medical advice. Our products are not intended to diagnose, treat, cure or prevent any disease. Please read the instructions supplied with the product and consult a qualified health professional if you have any medical concerns before use.

SECTION 8: INTELLECTUAL PROPERTY

All content on the Site, including text, graphics, logos, images, product designs and software, is owned by or licensed to LUCENT VENTURES LIMITED and is protected by intellectual property laws. You may not copy, reproduce, distribute, modify or use any content for commercial purposes without our prior written consent.

SECTION 9: LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or loss of profit, arising from your use of the Site or the products. Our total liability in connection with any order is limited to the amount you paid for that order. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence or for fraud.

SECTION 10: PRIVACY

We handle your personal data in accordance with our Privacy Policy page (vivanesse.com/pages/privacy-policy) and the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. By using the Site you acknowledge our Privacy Policy.

SECTION 11: CHANGES TO THESE TERMS

We may update these Terms from time to time. The updated Terms apply from the date they are posted on the Site. Orders are governed by the Terms in force at the time the order is placed. Please review this page regularly.

SECTION 12: GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong shall have exclusive jurisdiction.

SECTION 13: CONTACT

If you have any questions about these Terms, contact LUCENT VENTURES LIMITED, Company No. 80912756, Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong, email: hi@vivanesse.com.